Privacy Policy

Our Contact Details

  • Name: Offgrid Water
  • Address: 18 Theresas Walk, London, CR20AU
  • Phone Number:+447411907554
  • E-mail: Hello@offgridwater.net

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers, contacts, and characteristics (for example, name, contact details, and payment information).
  • Email addresses for marketing purposes, with consent.
  • Addresses for delivery purposes 
  • Any payment details required to issue invoices

How We Get the Personal Information and Why We Have It

The personal information we process is provided to us directly by you for the following reasons:

  • To process and fulfil your orders for our products.
  • To communicate with you about your orders or queries.
  • For marketing purposes, if you have opted in to receive such communications.

We use the information that you have given us in order to process your transactions, provide customer support, and send marketing communications if consented to. We may share this information with payment processing partners to complete transactions.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent. You can remove your consent at any time by contacting us at Hello@offgridwater.net.
  • (b) We have a contractual obligation to process your data for the purpose of fulfilling orders placed by you.

How We Store Your Personal Information

Your information is securely stored. We retain personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will then dispose of your information by securely erasing digital records and securely destroying physical records.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You can ask us for copies of your personal information.
  • Your right to rectification - You can ask us to rectify information you think is inaccurate or to complete information you think is incomplete.
  • Your right to erasure - You can ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You can ask us to restrict the processing of your information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You can ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Hello@offgridwater.net.

You can also complain to the ICO if you are unhappy with how we have used your data:

  • Information Commissioner’s Office
  • Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
  • Helpline number: 0303 123 1113
  • ICO website: https://www.ico.org.uk